How we quote, schedule, and service your property
What you can expect from us, and what we ask from you, so every job goes smoothly from the first text to the final rinse.
Last updated August 5, 2026
These terms cover every service Halo Exterior Cleaning performs in the Metro Detroit area. When you book a job with us, you're agreeing to them.
Quotes and pricing
We quote from the photos and details you send us, then give you a flat price by text or call. That price holds as long as the property matches what we were shown. If we get there and the job is much bigger, much dirtier, or has areas that weren't in the photos, we'll tell you the updated price before we start.
Scheduling
We'll work with you to find an appointment time that fits your schedule and keep you updated along the way. We service Monday through Saturday, 8:00 AM to 6:00 PM, and we're closed Sundays.
Cancellations
If you need to cancel or reschedule, we kindly ask for at least 24 hours' notice whenever possible. If we arrive and can't reach the property or complete the job for reasons outside our control, we may need to reschedule.
Weather
Services may be rescheduled due to severe weather or other unsafe working conditions. If that happens, we'll reach out and get you on the next available day.
Property access and preparation
Please make sure we can reach the areas being serviced: unlock gates, move vehicles and patio furniture, secure pets, and close all windows and doors. For window cleaning, clear the sills and remove fragile items nearby. If something blocks access, we'll clean what we safely can and let you know what was skipped.
Water and power
We use your outdoor water spigot for most services. If your water is shut off or pressure is too low, let us know ahead of time so we can plan for it.
Pre-existing conditions
We are not responsible for pre-existing damage, loose materials, deteriorated surfaces, or other conditions that existed before our service began. That includes failing caulk or seals, loose or brittle siding, oxidized paint, damaged screens, rotted wood, cracked concrete, and worn roofing. If we spot something like that, we'll point it out before we work on it.
What results look like
We always strive for the best results the surface allows, but some stains or buildup may not be completely removable through cleaning. Deep-set rust, etched concrete, hard water damage, and mineral deposits may lighten and blend into the surface rather than disappear. We'll tell you what to expect up front instead of overpromising.
Satisfaction guarantee
If you have any concerns about our service, let us know within 48 hours and we'll work with you to make it right. That covers missed spots and workmanship, not new dirt, pollen, storms, or bird droppings that show up after we leave.
Payment
Payment is due upon completion unless otherwise agreed in advance. We accept credit/debit cards, Zelle, cash, and checks.
Referral rewards
Referral credit is applied after the person you referred completes and pays for their service, and they need to name you when they book. Credit can't be exchanged for cash, and we may adjust or end the program at any time.
Photos of our work
We may photograph before-and-after results and use them on our website and social media. We don't publish addresses or personal details. If you'd rather we skip the photos, just tell us and we will.
Insurance
Halo Exterior Cleaning is licensed and insured. If damage occurs because of our work, contact us within 48 hours so we can inspect it and handle it properly.
Changes to these terms
We may update these terms as our services change. The version posted here at the time you book is the one that applies to your job.
Questions?
If anything here needs clarifying, email us at contact@haloexteriorcleaning.com or call (734) 219-5275.